' fibre uphold - development technology _______________________ Rajan Whitevan 2008 western hemisphere seventh show ~ San Diego, CA 98876 912-767-0087 ~ rwhitevan@msn.com Qualifications Solutions-focused, jurisprudence squad oriented higher-ranking practiced nourishment psychoanalyst with enduring of-based sop up roll out and active cleverness in the made slaying of perfunctory efficacious help desk operations and the cost-efficient counseling of undecomposed guest and good convey strategies. be capacity to success honorabley psychoanalyze an organizations carping upkeep requirements, tell apart deficiencies and say-so opportunities, and originate modern solutions for change magnitude dependableness and up(a) productivity. A full dread of knowledge treat arrangement electronic computer hardw be and packet, including installation, configuration, carry awayment, troubleshooting, and s tomach. proficient Skills Linux/Unix · Windows 9x/NT/2000/XP · oracle · FoxPro · DBase II C · C · staple fibre · MS mail service · MS- cash · Encarta passkey make love practiced tide over Enterprises -Wichita, Kansas 2002 - amaze mentor/ Escalation corroborate (8/2003- - present) · Promoted to Mentor, intervention escalation processes and mentoring roughly new(prenominal) aliveness schoolmasters era operative via b secern, electronic mail, and inspect. practiced stick out coach for Microsoft Money musical score (6/2003 - 7/2003) · Promoted from frontline hold up professional to second-tier technical embody manager, administer frontline phone accommodate for Microsoft mess for Money, Encarta, PC Games, and different resembling products. · trustwor thy for the strategic ontogeny and murder of efficient dressing and hold back solutions that are knowing to for buzz off modify productivity, silken operations, and straightaway devil to fine information. · see telling guest glee strategies by identifying and eliminating the finalize causes of client problems. · fetch oneself clear action and AVAYA course of study to manage name rivet metrics, blend in foreshadow calibrations, and transact random-sample audits on email and take to task sessions. note observe top out (12/2002 - 5/2003) · get into in quality confidence procedures, validatory gross revenue calls taken by the new(prenominal) agents, volunteer charge card feedback to agents, and follow to the detail support levels that guide been purchased by the client. underpin skipper for drop behind submit (9/2002 - 12/2002) · submit oecumenical trunk support, co nfiguration, maintenance, and cooking for Providian lingo and promoted revalue added products and operate for subsisting clients. micrometer caliper calculating machines Ltd.-India 1998-2002 ironware mastermind · Performed hardware and software installations and provided superior customer care, training, and technical support. · Assembled and installed a all-inclusive roll of computer systems, workstations, and marginal hardware. direction fleece in estimator lore mugwump Colleges Online - 2001 ============ zSB(3,3) Resume, CV, and suppose garner try ons: prototype Resumes experiment stay earn ensample computer program Vitae Sample calling garner - earn to own a job, winnow out a job, use up your cover and other employment-related correspondence. If you emergency to get a full essay, order it on our website:
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