Employee Training and Development

Pete Kachur Employee Training and Development Project Paper Malinda English lend oneself over of Contents Organization to be Studied-Clarian pairing Medical aggregate Needs Assessment-Customer/Patient Service Identify Training Needs- growth Communication Training Strategy-On/off site Cost-Cost of Training pronounce Training-Sales Volume, Patient happiness Scores When I was first precondition this assignment, it was easy for me to come up with a get hold ofs opinion for my department. I am the coach of Food and nutriment Services at Clarian North Hospital. I am continuously look for ways or solutions to bump my patient satisfaction scores. I observe my employees, I call into question them, and sell observes to determine what empyrean in which we (as a team) need to pay on. Each time it is evident that the greatest area of helplessness is lack of communication skills. My most recent survey precondition to patients was during the second qua rter of 2010 which showed that 96% of the patients were satisfied with the tact and kindliness of our service. The quality of food was also an area to improve in which came in at 88% satisfactory. While these numbers crime syndicate sound great to most, they are only average when feel at all hospitals in the county. A score that would be good or an area of success would be 97% or higher on courtesy and helpfulness and 90% or higher on food quality. Therefore, my needs sound judgement project for this course will be on mend communication skills among my employees. Needs assessment is the process to determine whether development is necessary. Needs assessment has to be properly conducted and well apprehension out or problems could and will occur. There are leash types of epitome involved when considering a needs assessment. The first unmatchable to think about is the organizational abridgment which involves determining the elaboration of training, its resour ces available for training, and what support! you are going to get. The second analysis is the person...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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