Management In Retail Asda Information Technology Essay

concern In Retail Asda Information Technology endeavorThe wide spread growth of business which consists of several functionalities lead to the invention of attempt resource planning system with better node management system.. too the increased part of computers and internet has encouraged numerous organizations to do business online. Most of the businesses try to continue with their potency and existing customers by internet via opinions on blogs, online backchat forums, and consumer product review weavesites. Any organization with a close consumer base wish the should think how to use clear 2.0 maskings to enhance the business. Especially the immense sell companies with large customer base should use the latest technologies like web 2.0 to be competitive and to provide better customer do.Currently legion(predicate) another(prenominal) large retail organizations like many large-scale supermarkets cast managed to incorporate enterprise resource planning in to th eir business. Further, the customer management plays a rattling critical design on the success of those businesses. The organizations, which argon providing excellent customer service, have better competitive advantage over the others who do similar businesses.A brief introduction ab divulge Enterprise Resource Planning, Customer service management and net 2.0 will friend the readers to netherstand the investigate better. Firstly, ERP, which is an abbreviation for Enterprise Resource Planning, which is basically an integration of business management utilisations and modern technology. Information Technology (IT) is integrated with the other business processes such as Human resources, pay etc in order to achieve the business objectives of the company. ERP consists of three most authoritative components bank line commission Practices, Information Technology and Specific Business Objectives. Moreover, it is a spacious softw ar architecture, which inspection and repairs to i ntegrate culture of the functional units of large businesses that are geographically scattered. .Customer management system aimed at improving the relationship between enterprises and customers. many a(prenominal) companies, to learn to a greater extent about the customer unavoidably and behaviors in order to wee-wee a strong relationship with them. This process also help those companies to earn information about customers, sales, selling effectiveness, responsiveness and market trends which will help them to be competitive in their businesses.This dissertation will critically analyse the violation of Customer Relationship Management in ASDA and to analyse the ways in which it flush toilet be successfully used to get along competitive advantage. The answer is seek through a comprehensive analysis of the retail companies such as large supermarkets that uses Information Technology and engaged in Customer Relationship Management to improve their businesses. . Further, Expert opinions in regard to this subject, through interviews and questionnaires, will be sought from those companies to suggest new ways to enhance the business opportunities by mitigating the potential risk with the use of these systems.Problem definitionBased on the question done on current IT field, I found that web 2.0 is very habitual between everyone. And to relate it to more practical scenario, I decided to do a explore on how this flush toilet be successfully put in to practice for the improvement of information sharing. Further, customer Management, which plays a key role in those companies and to bewilder a better method to improve the customer Management through the information sharing with the new technology like web 2.0. look into questionsThe following research troubles and questions can be used to analyze this problem to find an effective way to solve the problems.Main QuestionWhat are the important aspects of Customer Relationship Management in a retail spill and h ow Information Technology can be used to enhance its functionality?(Enterprise resource planning systems and the use of web 2.0 for information sharing)Sub QuestionsWhat is CRM and what it means to retail organizations? The use of Information Technology in a retail outlet?Opportunities and risks of web 2.0 to a retail organization and the ways in which it can be handled to gain completive advantage over other competitors?How can retail organisation like ASDA, can incorporate information technology in to the business to improve its customer relationship management?The CRM models that can guide to build successful leading retail businesses.Aims and ObjectiveBased on the research done on the retail outlet such as ASDA were customer relationship management plays a key role in its survival. With the current technological advancement the Information technology plays a key role. With such requirements, I found that web 2.0 is very favorite between everyone. And to relate it to more practi cal scenario, I decided to do a research on how this can be successfully put in to practice for the improvement of information sharing. Further, customer Management, which plays a key role in those companies and to find a better method to improve the customer Management through the information sharing with the new technology like web 2.0.And also in this internet age everything done via web applications and therefore the meshing 2.0 plays a key role in the future development of Business like retail outlets were customer uses internet to buy goods and function.FrameworkThe cogitate research is structured in the following wayAs a primal step of the thesis undertaken, I would like to focus on the literature review to undergo a thorough guide in the field of CRM to find out the risks and opportunities exist for an organization to adopt these popular tools to the improvement and productivity of the business.As a secondary step, with the companionship gained from these studies, the survey is to be carried out in two phases.In the first phase of the survey involve designing and distributing survey questionnaires among the friends and colleges who works or shops at a retail outlet like ASDA with in UK .As a second phase of the survey involve follow up interviews with the respondents to gather further information in the relevant areas which are covered in the questionnaires.At the end the information collected through these phases are analysed to come up with some suggestions that can help the organization to affect benefits through IT.Gantt ChartIt is a tool developed by Henry Gantt in 1917, to provide a innocent visual representation of the labour or activities that make up a research project. In this the research time scale can be divided into sub stages and each main occupation can be scheduled according a time limit.The time we estimated each task is represented by the length of an associated horizontal bar, whilst the tasks start and eat times are re presented on the tile line.(Mark Saunders, Philip Lewis, Adrian Thornhill, 2009)(Refer Appendix -1 -Dissertation schedule)Literature Review2.1 Introduction about CRM.Wikipedia defines Customer relationship management (CRM) as a broadly recognized, widely-implemented strategy for managing and nurturing a companys interactions with clients and sales prospects (Wiki, 2010). CRM uses the technology is used to organize and automate business processes such as sales activities, marketing, customer service and practiced support. only the ultimate goal of CRM is attract new clients, keep the existing clients happy and save cost in marketing and customer service. Many organizations build their own databases that describe about customer and their relationship with the organization that enable the management and sales mess to offer products and services that suits the customer expectations.Generally the application architecture of the CRM has three important parts namely operational CRM, Ana lytical CRM and collaborative CRM. Operational CRM is to handle the front office business processes including customer service, marketing and sales, whereas the analytical CRM focus on analysing the customer segments based on the data collected within Operational CRM. Finally the collaborative CRM help the organization to interact with customers using all the available channels to find solution that bring all the entities together in order for the company to provide better service to its customers.The new technology inventions and the use of internet have brought new ways of doing business. The companys future success and its profit skill is heavily depends on how that company treats its customers, that is why many companies including retailers invest heavily on improving the ways of doing business to improve customer satisfaction. Firms develop strategies and technologies for implementing better customer service management to be paid in the current intensive and dynamic market env ironment (Pani and Venugopal, 2008).There are many current IT developments in the retail sector that can help the retailers to gain competitive advantage over its competitors. Following IT systems such as Self checkout systems, new multimedia displays, electronic shelf labelling, and fraud maculation systems,U-Scan (the worlds widely used self checkout systems), Loss prevention software and Corema (helping retailers to constrain deliver and track loyalty programs and targeted offers and promotions) are used by many retailers to gain customer satisfaction. Further, the emerging technology like intelligent agents can be used as a tool to achieve e-CRM in internet.2.2 military rating of Digital MediaThe rise of the internet in 90s created a new mechanism to distribute information among people. In the PC era the physical data is stored in digital form in to CDs and flash drives but, with the wide use of internet the web 2.0 technology emerged to enable two way , many to many dialogu e via internet in the form of feedback, ideas, reviews and recommendations which encourages the participation of the interested parties.The following four developments are the of the essence(p) milestones that the internet media has gone through in the past decade. The original development can be stated as the development of website communities that can be considered as an originator of the current time wikis and blogs, which is followed by the introduction of well-heeled site summery (RSS) which is used to manage the frequently updated contents. The contiguous milestone of this development process was the introduction of search engine marketing where the advertisement is returned practiced in time. The Googles Ad Words is one such example of this which helps many small businesses to reach many new customers. The final developments was the introduction of behavioural targeting which creates a profile based on the user history and other information to target the customers accord ing to their preferences. (Shih,2009)2.3 meshwork 2.0The web communicating technology field has emerged through different innovations. The latest rotation in this field is called Web 2.0 . It was considered as the first phase of web evolution. This concept was first identified during a group discussion brainstorming session between OReilly and MediaLive International. Web 2.0 doesnt have a hard defined boundary therefore, It can be simply described as a set of principles and practices that tie together a veritable solar system of sites that demonstrate some or all of those principles, at a castrateing space from that core (O Reilly,2005).Finding a habitual definition for web 2.0 was a tedious task for the researchers. Therefore , we can come to a common ground by analysing the definitions that are eatn by different researchers in this field.According to Tim OReillyWeb 2.0 is the business revolution in the computer industry caused by the move to the internet as platform, and an attempt to understand the rules for success on that new platform. Chief among those rules is this Build applications that harness network effects to get better the more people use them.Former Vice President of Product Management at Google Adam Bosworth describes Web 2.0 as rich intelligent clients who share information across the web and deal with richer media (photos, sound, video).Although different people have different opinion about web 2.0, all of them agree that it is a better we communication platform which has the ability to harness collective intelligence, enhance the user participation and collaboration. Therefore, we all agree on the fact that it brings new cutting edge chance for the overall users.The second phase of the web evolution is emerging and it is called Web3.0 . During Web 1.0 era the contents are purely created by the producers for the users to share among them. But during the Web 2.0 the users have given the chance to participate equally in the content creat ion. Finally the Web 3.0 has brought the users more closely to the machines so that both the producers and users can create more interactive dynamic contents. Users and developers define Web 3.0 as personalization of the Web. The primary target of web 3.0 is connecting different set of data that is produced by different people in different places so that the limitations that exist in Web 2.0 can be eliminated to improve the benefits that it bring to the users (Pattal et al,2009) .2.3.1 Characteristics of Web 2.0Web 2.0 has created a new revolution in the field of internet technology. But still there is a big confusion exist among the experts about the nature of web 2.0. Some have the opinion that there is no significant different between web 1.0 and web 2.0 but, others believe that it is a unique and revolutionary thing. By looking at the characteristics of this technology one can agree that it is different from other technologies that are existed before.Let us look at the key chara cteristics which clearly differentiate web 2.0 services from earlier technologies (Chaffey, 2009)Network as platform Unlike web 1.0, the web 2.0 has the ability to run the software application through the browsers with out facility it locally. Here the network act as a platform which host those applications.Rich user experience and open culture One of the key benefits of web 2.0 is that,, it allow the reuse of the contents that are contributed by the others which encourage the people to share their knowledge to create an open culture .This freedom in knowledge sharing will encourage the user participation that can create a collective intelligence which can be beneficial to the company as well as to the society as a whole.Always beta One of the key feature of web 2.0 is a continuous improvement . The services are constantly updated to improve the functionalities that are available in those services.Scalability Wiki defines scalability as a desirable property of a system, a network, or a process, which indicates its ability to either handle growing amounts of work in a graceful manner. It also a key feature of web 2.0 that make it more efficacious than its predecessors.Tagging Rather than having to rely on use of formal classification systems (which may not be meaningful to many users) tags can be created by users. The tags, which may also be meaningful to their peers, provide communal ways of accessing Web resources.Embedding Many examples of Web 2.0 services allow the content to be embedded in third party Web sites, blogs, etc.User interactive Web 2.0 sites uses latest response technologies like AJAX , CSS in their sites which make them more user seductive and the use of these technologies make the website more dynamic which can incorporate more information in a given space.Simple design Most of the Web 2.0 applications like kindly networking sites, photo sharing sites like Flicker etc are focused on single point which makes the users to understand the s ystem quickly and the simple design enhance the usability of the system.2.3.2 Web 2.0 ApplicationsWeb 2.0 contains variety of services and tools that enable the people to learn, communicate , and access information effectively. Here are some of the popular tools and services that are used to facilitate the collaboration among the users(Virkus,2008)del.icio.us Users can bookmark their favourite sites and can share that with other users.RSS RSS stands for really simple syndication feeds. RSS feed give a typical way of updating the wide range of web users with the list of headlines, notices and the most current information that are updated automatically by the publisher. (Myhill et al, 2009). dedicate access repositories It provides a new way of publishing so that information is available for the large range of interested audience specially it is usefull in assessing research where the researchers need high level of publicity. (Myhill et al, 2009)Blogs Herring et al defines the Blog a s, frequently modified web pages in which dated entries are listed in reverse chronological order and he specify that it can create a close connectivity among the bloggers who are linked with each other to comment on each others blogs . Also, a blog can function as an online journal which is written by individual or by a group of people , and the people who has the common interest can use the blogs as a tool to share , reflect and debate about this common topic within the community of practice (Baumer et al,2008)Podcasts and Video blogsGeoghegan and Klass define podcasting as phone content available on the Internet that can be automatically delivered to your computer or MP3 player. The core of the podcasting is of creating audio or video contents for the audience in order for them to listen to it whenever that is convenient for them. The convenience in acquiring these contents relieve the users from the time worn out(p) on searching and downloading, and they can utilize this time on something more beneficial for the company. The most current developments in portable information like the iPod and unfermented phones have increased the popularity of podcasting among young professionals (Ractham and Zhang, 2006).The information relevant to any tasks undertaken by the employees is essential for them to complete them successfully. Therefore accessing the information with less effort will act the employees to accomplish their task with less cost. Through podcasting the relevant information like latest conferences regarding the current technologies and developments can be made available to the IT professionals, for them to access the task relevant information which will help them complete their tasks more efficiently with no rejection.2.4 Enterprise 2.0The enterprise social software is a very important component of enterprise 2.0 also known as ERP 2.0. It is social software that is used by the organizations to manage their internal and external communication. Acco rding to Carl Frappaolo and Dan Keldsen the Enterprise 2.0 can be defined as a system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise.(Wiki,2009).Generally the Web 2.0 refers to the technologies that are used to share information via internet, but the term Enterprise 2.0 is a specialized version of Web 2.0 which focus only on those platforms that companies can buy or build in order to make visible the practices and outputs of their knowledge doers. The technologies of Enterprise 2.0 such as search, links, authoring, tags and extensions provide an easy usability for the knowledge worker and it consist tools that can the help the knowledge work emerge from the workers which is an essential source for the productivity of the company.( McAfee, 2006).Over the years the initial novelty stage of Enterprise 2.0 has passed successfully by learning new things lessons through the chall enges faced. Now the new practical focus is emerged on creating and managing of business communities, finding ways to deliver mensurable business value and learning best ways through collaboration and social software. Many organizations are implementing enterprise 2.0 for their business which includes the components like enterprise social networking, wikis, and social CRM which can bring the potential benefits. (Hinchcliffe, 2009).Research Design and Methodology3.1 IntroductionThe research can give different meaning to different people. But simply research can be defined as a process of finding solutions to a problem after a thorough study and analysis of the situational factors( Sekaran and Bougie, 2003) . Any research can be categorised as academic or business research. The academic research is performed on scholar purpose which is not client oriented whereas, the business research is performed to investigate a specific problems in the work setting which are client oriented.The bu siness research can be further classified as exploratory, descriptive and casual research based on the purpose of the research. The exploratory research is conducted to find out about any business opportunities, whereas the descriptive research is to describe the characteristics of people, groups, organizations or environments. But the purpose of casual research is to identify the cause and effect relationships. (Zikmund,2010)3.2 Research process or Research methodologyThe research methodology or research process is influenced by the purpose of the research undertaken. Therefore it is very crucial to select an appropriate research process to attain successful results at the completion of the project. The study undertaken here follows a cyclic research process that contains a sequence of highly interrelated activities.As shown in the below figure, any research is started by selecting a research topic from the subject area related to your degree. Then further information has to be eq uanimous about the topic by searching the literature of previous studies and other sources. Using the information gathered the general interest has to be narrowed down to a particular research problem that can be used to define the research questions.The next important step in the research process is the research design which starts with the research paradigm which is the framework that guides the research. After designing the research the relevant data should be collected using different data collection methods. According to the research paradigm the collected data should be analysed and presented in the thesis at the end of the research process.Choose a topic and search the LiteratureReview the literature and define the research problem /Research questionsDesign the research and write the proposalCollect the research dataAnalyse and interpret the research dataWrite the dissertation , thesis or research billFigure 3.1 Overview of Research process, Source (Collis and Hussey,2009)3. 3 Research ApproachThe research process can be compared to a map, because there is no single right alley that can be defined for a journey. The path one wants to take depends on where he wants to go and the resources that are allocated. Accordingly the research process that needs to be followed depends on the research undertaken and the resources and the time allocated to the specific project. (Zikmund, 2010)3.4 Data collection methodsData collection methods are an important part of research design. The data that are collected during the research can be categorized as primary and secondary data. Primary data can be collected through the data collection methods like interviews and questionnaires whereas the secondary data can be gathered through books , periodicals ,government publications , media and company annual report. The time and cost can be protected through the use of secondary data but totally rely on the secondary data can have a risk of world obsolete (Sekaran and Bougi e, 2010).3.4.1 InterviewingInterviewing is one of the popular methods of collecting relevant data of the research undertaken. According to Kahn and Cannel the Interview can be defined as a discussion between two or more people. Interviews can be used to collect valid and reliable data which are relevant to the identified research questions and the objectives of the project.Interviews can be categorized as structured, semi structured or unstructured. Unstructured interviews dont contain any planned set of questions to be asked from the respondents. This will help to bring out some preliminary issues to the surface. Semi structured interviews are more flexible than the structured ones where the researcher got a theme of questions which can vary from one interview to the other. Finally the structured interviews are formal interviews which have identical standardized questions.A comprehensive study of CRM, CRM tools, Web2, ERP, and the importance of CRM in a retail outlet were carried t hrough a literature survey. Questionnaire survey and interviews has been selected for the research methodology to conduct the selected research. The data that were collected through the questionnaires and interviews are recorded and the analysed under different criteria. At the end of the project time line, the findings of the research undertaken were presented in the final dissertation.

Vodafone And Airtel And Customer Satisfation Marketing Essay

Vodaf integrity And Airtel And node Satisfation Marketing EssayThe Indian Telecommunications network with 110.01 million connections is the ordinal largest in the institution and the second largest among the emerging economies of Asia. Today, it is the fastest growing market in the world and represents unique opportunities for U.S. companies in the stagnant global scenario. The total subscriber base, which has grown by 40% in 2005, is expected to reach 250 million in 2007. According to Broadband Policy 2004, Government of India aims at 9 million broadband connections and 18 million internet connections by 2007. The wireless subscriber base has jumped from 33.69 million in 2004 to 62.57 million in FY2004- 2005. In the last 3 years, two pursue along out of the closet of every three new telephone subscribers were wireless subscribers. Consequently, wireless now accounts for 54.6% of the total telephone subscriber base, as comp atomic number 18d to only 40% in 2003. radio subscrib er growth is expected to bypass 2.5 million new subscribers per month by 2007. The wireless technologies currently in habituate be Global formation for Mobile communications (GSM) and Code Division Multiple Access (CDMA). There are primarily 9 GSM and 5 CDMA operators providing mobile processs in 19 telecom portions and 4 metro cities, covering 2000 towns across the country.Vodafone Group plc is a global telecommunications company headquartered in Newbury, United Kingdom. It is the worlds largest mobile telecommunications company measured by revenues and the worlds second-largest measured by subscribers (behind China Mobile), with around 332 million proportionate subscribers as at 30 September 2010. It operates networks in over 30 countries and has partner networks in over 40 additional countries. It owns 45% of Verizon Wireless, the largest mobile telecommunications company in the United States measured by subscriber The name Vodafone comes from voice data fone, chosen by the company to reflect the provision of voice and data services over mobile phones Its primary listing is on the capital of the United Kingdom Stock transmute and it is a constituent of the FTSE 100 Index. It had a market capitalization of approximately 92 billion as of November 2010, making it the third largest company on the London Stock commutation. It has a secondary listing on NASDAQ.In 1980, Sir Ernest Harrison OBE, chairman of Racal Electronics plcs, the UKs largest maker of military radio technology, agreed a deal with Lord Weinstocks of General electric automobile Company plc to completelyow Racal to access some of GECs tactical battlefield radio technology. Briefing the head of Racals military radio division Gerry Whent to drive the company into commercial-grade mobile radio, Whent visited GEs factory in Virginia USA in 1980. In 1982, Racals newly formed subsidiary Racal Strategic Radio Ltd under CEO When, won one of two UK cellular telephone network licenses the differe nt going to British Telecom The network, known as Racal Vodafone was 80% owned by Racal, Millicom with 15% and Hambros technology Trust 5% respectively. Vodafone was launched on 1 January 1985Racal Strategic Radio was renamed Racal Telecommunications Group Limited in 1985. On 29 December 1986, Racal Electronics bought out the minority shareholders of Vodafone for GB110 million. Under stock market pressure to realize full value for shareholders (the mobile unit was being valued at the same heart and soul as the whole Racal group), in September 1988, the company was a induce renamed Racal Telecom, and on 26 October 1988, Racal Electronics floated 20% of the company. The flotation valued Racal Telecom at GB1.7 billion. On 16 September 1991, Racal Telecom was demerged from Racal Electronics as Vodafone Group. In July 1996, Vodafone acquired the two thirds of Talk land it did not already own for 30.6 million. On 19 November 1996, in a defensive move, Vodafone purchased Peoples Phone fo r 77 million, a 181 store chain whose customers were overwhelmingly victimization Vodafones network. In a similar move the company acquired the 80% of Astec Communications that it did not own, a service provider with 21 stores. In 1997, Vodafone introduced its Speech mark logo, as it is a quotation mark in a circle the Os in the Vodafone logotype are opening and closing quotation marks, suggesting conversation.untitled.bmp Bharathi AirtelSunil Bharti Mittal founded the Bharti Group. In 1983, Sunil Mittal was into an agreement with Germanys Siemens to manufacture the companys push-button telephone models for the Indian market. In 1986, Sunil Bharti Mittal collective Bharti Telecom Limited (BTL) and his company became the first in India to offer push-button telephones, establishing the basis of Bharti Enterprises. This first-mover advantage allowed Sunil Mittal to expand his manufacturing capacity elsewhere in the telecommunications market. By the early 1990s, Sunil Mittal had in a ddition launched the countrys first fax machines and its first cordless telephones. In 1992, Sunil Mittal won a bid to build a cellular phone network in Delhi. In 1995, Sunil Mittal incorporated the cellular trading operations as Bharti Tele-Ventures and launched service in Delhi. In 1996, cellular service was extended to Himachal Pradesh. In 1999, Bharti Enterprises acquired control of JT Holdings, and extended cellular operations to Karnataka and Andhra Pradesh. In 2000, Bharti acquired control of Skycell Communications, in Chennai. In 2001, the company acquired control of Spice Cell in Calcutta. Bharti Enterprises went public in 2002, and the company was listed on Mumbai Stock Exchange and National Stock Exchange of India. In 2003, the cellular phone operations were rebranded under the single Airtel brand. In 2004, Bharti acquired control of Hexacom and entered Rajasthan. In 2005, Bharti extended its network to Andaman and Nicobar.In 2009, Airtel launched its first international mobile network in Sri Lanka. In 2010, Airtel began operating in Bangladesh and 16 African countries. Today, Airtel is the largest cellular service provider in India and fifth largest in the world.Aims and objectivesTo see whether the customer of Vodafone and airtel are quenched or not?To find out which telecom company suck in heartfelt plans of value added service and what type of plans subscriber like.MethodologyA survey was conducted on the customers of Vodafone and airtel . Personal interaction was made while conducting the survey. The primary data source includes that Final questionnaire change by 100 customers.The Questioners include followingClose ended questions.Open ended questions.Suggestions of the customers.All the respondents were asked their own suggestions and they are mentioned after the responses.The secondary data sources were Internet, Broachers, bearing etcProblem StatementThere was a need to know the present position of the Vodafone and airtel telecommunica tion service provider and to know the level of the customer satisfaction. This go forth help out to both telecommunication service provider companies to improve their customers next visit and to retain in the BusinessResearch ObjectiveCustomer Satisfaction for Vodafone and AirtelBackgroundThe report is based on the data collected from the customers, who are the users of Vodafone and Airtel also.Pilot SamplingA Pilot Survey was conducted on 20 Respondents of customers of Vodafone and airtel. The aim of this Pilot Survey to get an idea of the question that can be asked in main questionnaire Survey and It also help out me in creating the options in the main questionnaire survey.Sampling SizeThe Sample size was 100Respondents, who the users of both Vodafone and Airtel and are students of my college. The survey was conducted in my college premises only.Target AudienceStudents who are victimization Vodafone as well as airtel service.AnalysisSms contractWhich telecommunication service do you use? destinationAbove Pie-chart announces to the highest degree both customers are victimisation airtel as well as Vodafone.2) Do you use SMS close up service on your cell phone? completionAbove pie chart speak near most of the 95% customer are victimisation sms pack and 5% are not using sms pack.3) Which companys SMS packing service do you use?ConclusionAbove Pie-chart speaks about both customers are using airtel as well as Vodafone.What influenced you to trip SMS service onConclusion (Airtel)Above pie chat speak about that 77% customer come to know from the friend,12% come to know from the schemes,8% come to know from the advertisement and 3% come to know from the any other (brochers,banner etc)Conclusion (Vodafone)Above pie chat speak about that 70% customer come to know from the friend,15% come to know from the schemes,11% come to know from the advertisement and 4% come to know from the any other (brochers,banner etc)5)Which SMS pack service have you experienced usin g onAirtelVodafoneRs 9 (40 all loc sms) 1 dayRs 4( 100locnat sms) 1dayRs 24(5000 all loc+std sms) 10dayRs 10(50loc%nat sms) 10dayRs 67(15000 all loc+td sms)30 dayRs15 (75 loc%nat sms) 15dayRs 26(5000loc%nat sms) 10dayRs 36(1000loc%nat sms) 30dayRs 66(15000loc%nat sms) 30dayConclusionAbove table speak about list of sms pack service that airtel and Vodafone customer have experience before.6)Which SMS pack schemes do you use currently onAirtelVodafoneRs 67(15000 all loc+std sms)30 dayRs 66(15000loc%nat sms) 30dayConclusionAbove table speak about most of airtel customer are currently using Rs 67(15000 all loc+std sms)30 day and most of the Vodafone customer are currently using Rs66(15000loc%nat sms) 30day .7) How often do you activate SMS schemes on your mobile?ConclusionAbove credit farm animal graph speak about 63% of customer are often are using activate SMS schemes on mobile,19% of customer are frequently activate SMS schemes on mobile,6% of customer are once a month activate SMS schemes on mobile,7% of customer are once 3 month activate SMS schemes on mobile and ,5% of customer are once a 6 months activate SMS schemes on mobile.8) What do you think about the pricing of these SMS packs?Airtel okVodafone very good and excellent.Do you think that SMS pack service of Airtel is emend than that of Vodafone?ConclusionAbove pie chart speak about 15% customers has express that sms pack service of airtel is snap off then of Vodafone and 85% verbalize that sms pack service of Vodafone is better then airtel.How satisfied are you with the SMS pack service provided by Airtel?ConclusionAbove line graph speak about 15% customers of airtel are exceedingly satisfied on sms pack service,25% customers of airtel are satisfied on sms pack,10% customers of airtel are uncomplete satisfied nor displease on sms pack , 20%customers of airtel are dissatisfied on sms packand 30%customers of airtel are highly dissatisfied on sms pack service.How satisfied are you with the SMS pac k service provided by Vodafone?ConclusionAbove line graph speak about 50% customers of airtel are highly satisfied,40% customers of airtel are satisfied,5% customers of airtel are neither satisfied nor dissatisfied , 3%customers of airtel are dissatisfied and 2%customers of airtel are highly dissatisfied.12) According to you SMS pack service of which telecom service provider is better?ConclusionAbove line graph speak about 75% customer are said that Vodafone is better then airtel and 25% of airtel customer said that airtel is better then Vodafone.13) Do you have any complaints?Airtel No proper rangeHigh priceLess awarenessMessages pending mostlyVodafone join on validity of sms pack14) Which service providers SMS pack service will you recommend to others in incoming?ConclusionAbove pie chart speak about that 71% of customers will recommend to Vodafone only in future, 24%% of customers will recommend to airtel only in future, and 5% for the both. nighttimetime commerceDo you use nighttime barter service on your cell phone?ConclusionAbove pie chart speak about most of the 61% customer are using night calling pack and 39% are not using night calling pack.If yes then, which companys Night calling service do you use?ConclusionAbove pie chart speak about 5% of customers are using airtel only, 10% of customers are using Vodafone, and 85% of customers are using both.What influenced you to activate Night calling service onConclusion (Airtel)Above pie chat speak about that 78% customer come to know from the friend,15% come to know from the schemes,5% come to know from the advertisement and 2% come to know from the any other (brochers,banner etc)Conclusion (Vodafone)Above pie chat speak about that 70% customer come to know from the friend,15% come to know from the schemes,11% come to know from the advertisement and 4% come to know from the any other (brochers,banner etc)Which Night calling schemes do you use currently onAirtelVodafoneRs 28(300 night loc airtel min) 5 dayRs 22(175 loc Vodafone night min) 15 dayConclusionAbove table speak about most of airtel customer are currently using Rs 28(300 night loc airtel min) 5 day and most of the Vodafone customer are currently using Rs 22(175 loc Vodafone night min) 15 day.How often do you activate Night calling scheme on your mobile?ConclusionAbove line graph speak about 41% of customer are often are using activate night calling pack on mobile,52% of customer are frequently activate night calling pack on mobile,3% of customer are once a month activate night calling pack on mobile,2% of customer are once 3 month activate night calling pack on mobile and ,1% of customer are once a 6 months activate night calling pack on mobile.What do you think about the pricing of these Nights calling scheme?Ok satisfiedGoodVery goodAttractiveDo you think that Night calling scheme of Airtel is better than that of Vodafone?ConclusionAbove pie chart speak about 8% customers has said that night calling pack of airtel is better then of Vodafone and 92% said that night calling pack of Vodafone is better then airtel.How satisfied are you with the Night calling service provided by Airtel?ConclusionAbove line graph speak about 2% customers of airtel are highly satisfied with night calling service,10% customers of airtel are satisfied with night calling service ,26% customers of airtel are neither satisfied nor dissatisfied with night calling service , 57%customers of airtel are dissatisfied and 5%customers of airtel are highly dissatisfied with night calling service.How satisfied are you with the Night calling service provided by Vodafone?ConclusionAbove line graph speak about 64% customers of Vodafone are highly satisfied with night calling service,27% customers of Vodafone are satisfied with night calling service ,4% customers of Vodafone are neither satisfied nor dissatisfied with night calling service , 3%customers of Vodafone are dissatisfied and 2%customers of Vodafone are highly dissatisfied wit h night calling service.According to you Night calling service of which telecom service provider is better?ConclusionAbove line graph speak about 78% customer are said that night calling service of Vodafone is better then airtel and 22% of customer said that night calling service of airtel is better then Vodafone.Do you have any complaintsAirtelno range, no clarity, priceVodafoneno. its ok and excellent.Which service providers Night calling pack service will you recommend to others in future?ConclusionAbove line graph speak about 3% of customer will recommended to airtel night calling pack service provider , 89% of customer will recommended to Vodafone as a night calling pack service provider and 8% of customers will recommended to both service providers.13) Your suggestions toAirtel ____________________________________________________________________________________________________________________Vodafone ____________________________________________________________________________ ________________________________________CONCLUSION AND attainmentTo end my project report, I would like to say that it was a really great experience working with Vodafone and airtel telecom industry Through this Internship I gained a lot of knowledge in this Project. It was a great experience to interact with the customers of Vodafone and airtel. Finally I want say thanks to the Vodafone and Airtel executive officer for allowing me to gain valuable information, for giving me an opportunity to conduct this study. From the above research I have done I can conclude that Vodafone is much better than airtel and indeed airtel needs to work hard and get better. Specially about the sms packs, the pending messages which irritate the customers and the range at night.RECOMMENDATIONS/SUGGESTIONSSms packFor VodafoneThe validity for the sms pack should be change magnitude as the customers those who are sending sms regularly are facing problem.More messages should be offer to customers for less moneyFor AirtelMessages pendingSlow delivery is there. So try to increase the speed.Easy serviceMore messages should be offer to customers for less moneyMore advertising should be done in coif attract the customers.Night callingVodafone-Increase timings hours from (10.00pm to 8.00am) firstly it was (11.00pm to 8.00am)Reduce the priceValidity should be increase.Should improve the scheme for night callingAirtelRange problem. So set up a good range towersPromote your services to maximum end customersMore advertising /promotion should be done in order attract the customers.Increase timings hours from (10.00pm to 8.00am) first it was (11.00pm to 6.00am)BibliographyWebsitewww.vodafone.inwww.airtel.comwww.google.com

Porphyria’s Lover and My Last Duchess Essay -- Robert Browning, Poem,

The two poems that I am comparing are Porphyrias Lover and My Last Duchess, both early nineteenth century dramatic monologues by Robert Browning. Compare the three dramatic monologues you have studied on the way inwhich the characters reveal their true nature through what they say.The two poems that I am comparing are Porphyrias Lover and My LastDuchess, both early nineteenth century dramatic monologues by RobertBrowning. A dramatic monologue is a poem in which only one personspeaks, but the presence of another person is usually felt. Thenarrator reveals a great accord ab turn out himself without any apparentintention of doing so. In both of these dramatic monologues, itappears that the vocaliser has murdered their mistress and is reflectingupon their actions while contemplating the image of their lovers good-looking face. two are selfish men who were jealous of theirvictims. The two loudspeaker systems came from very different backgrounds, one arich and powerful Duke, the othe r a low-born histrion living in ruralsimplicity.Porphyrias Lover is a love story told in the words of a simple manobsessed by his love for a woman of noble birth. The first five linesdescribe the weather on a miserable, wet evening. This is Browningsuse of preposterous fallacy, giving the works of nature human feelings the feelings of the speaker.======================================================================The sullen wind was soon awake,It tore the elm tops down for spite,And its worse to vex the lakeThe speaker is hungriness for his lover and feeling miserable but thenshe arrives. The whole mood changes from darkness and cold, to warmthand light. His mood change is shown by she shut the cold out, both... ... saw theyoung Duchess, a work of art, something that he owned and could showoff, and something that he could also discard when it no longerpleased him. The speaker in Porphyrias Lover, reveals himself to besomeone who speaks his heart and does not fence around the t ruthlike the Duke. Although the Duke says he does not have skilledspeech, its is provable that his diction is carefully chosen throughout. He is almost inviting the listener to disagree with him.Even had you the skillIn speech (which I have not)The speaker in Porphyrias Lover uses a much simpler diction, as hewill not have been as well educated as the Duke. Both men aremurderers, one because of love, which he feels, could never beaccepted because of the social divide, the other as a result ofjealousy, arrogance and spite, again occasioned by the difference inclass.

Computer Fraud And Crimes :: essays research papers fc

Computer Fraud and CrimesIn the world of data processors, calculator fraud and computer crime are very prevalentissues facing every computer user. This ranges from system administrators topersonal computer users who do work in the office or at home. Computers withoutany means of security are vulnerable to attacks from viruses, worms, and culpablecomputer hackers. If the proper steps are not taken, safe computing may becomea thing of the past. Many security measures are macrocosm implemented to protectagainst amerciableities.Companies are becoming more(prenominal) aware and threatened by the fact that theircomputers are prone to attack. Virus scanners are becoming necessities on allmachines. Installing and monitoring these virus scanners takes many man hoursand a lot of money for site licenses. Many server programs are coming fitwith a program called "netlog." This is a program that monitors the computer useof the employees in a company on the network. The program moni tors memory andfile usage. A serve system administrator should be able to tell by theamounts of memory beingness used and the file usage if something is going on thatshould not be. If a virus is found, system administrators can pinpoint the userwho put the virus into the network and investigate whether or not there was anymalice intended. superstar computer application that is becoming more widely used and, therefore, morewidely abused, is the use of electronic mail or email. In the present day,illegal hackers can read email going through a server fairly easily. Emailconsists of not only personal transactions, but business and fiscaltransactions. There are not many encryption procedures out for email yet. AsGates describes, soon email encryption will become a regular addition to emailjust as a hard disk drive has become a regular addition to a computer (Gatesp.97-98).Encrypting email can be done with two prime numbers used as keys. The cosmoskey will be listed on the mesh or in an email message. The second key willbe private, which only the user will have. The sender will encrypt the messagewith the public key, send it to the recipient, who will then decipher it againwith his or her private key. This method is not foolproof, but it is not easy tounlock either. The numbers being used will probably be over 60 digits in length(Gates p.98-99).The Internet also poses more problems to users. This problem faces the homeuser more than the business user. When a person logs onto the Internet, he orshe may download a file corrupted with a virus.

George Bizek :: essays research papers

Georges Bizet, who is best known for his opera house, Carmen, has remainedsomewhat of a mystery as far as his musical comedy education, social life, andpersonal life. He is not like so many other composers and musicians of theRomantic Period who led a highly air life like Hector Berlioz, PeterIlyich Tchaikovsky, or Johannes Brahms. He exhausted his short life devoted to musicand he did not quite key it into the limelight like these other Romanticcomposers. The most believable accounting for his obscurity would be thelack of scandal in his life. He had a talented childhood, was well awarded withmusical scholarships, and a happy marri years.Georges Bizet grew up in a musical house. His father was a singingteacher and his mother was a long-familiar pianist who had attended the ParisConservatory. His parents encouraged him in music. His father was cocksurethat his son would become a great musician. His father was actually too auxiliary of his musical education. He had been known to hide young Georgesother crop books so he would not be distracted from his musical studies. He authorized his first music lesson from his mother when he was just four years old.She was teaching him to read music at the same time she was teaching him hisalphabet.Bizet was enrolled in the Paris Conservatory when he was nine years old.This was a particular(prenominal) exception arranged by his uncle who taught at theConservatory, since Bizet was still a year young than the minimum agerequirement. Here he studied piano, organ, singing, harp, strings, woodwinds,and composition. His instructors were the composers Charles Gounod, who isknown for his opera Faust, and who is considered the greatest musical influencein Bizets life. And Jacque Halevy, who wrote the opera LaJuive, is alsoconsidered an important musical influence. He had a unique, unstructuredteaching style. Halevy would listen to and correct his students notwithstanding he wouldnever require them to do any specific types of composition. This was to affectBizet passim his life as he would be known to start and forfeit work afterwork. This was blamed directly on Halevys lack of discipline. At age fifteen,Halevy tried to convince Bizet to go and compete for the Prix de Rome. Bizetrefused sighting his immaturity and withdraw for additional background. During his time as a student he wrote Symphony in C Major (1855), whichwas not performed during Bizets lifetime, but from its first performance in1935 it has become an established symphony in a standard repertoire.George Bizek essays research coverGeorges Bizet, who is best known for his opera, Carmen, has remainedsomewhat of a mystery as far as his musical education, social life, andpersonal life. He is not like so many other composers and musicians of theRomantic Period who led a highly publicized life like Hector Berlioz, PeterIlyich Tchaikovsky, or Johannes Brahms. He spent his short life devoted to musicand he did not quite make it into the lim elight like these other Romanticcomposers. The most believable explanation for his obscurity would be thelack of scandal in his life. He had a happy childhood, was well awarded withmusical scholarships, and a happy marriage.Georges Bizet grew up in a musical house. His father was a singingteacher and his mother was a well-known pianist who had attended the ParisConservatory. His parents encouraged him in music. His father was confidentthat his son would become a great musician. His father was actually toosupportive of his musical education. He had been known to hide young Georgesother school books so he would not be distracted from his musical studies. Hereceived his first music lesson from his mother when he was just four years old.She was teaching him to read music at the same time she was teaching him hisalphabet.Bizet was enrolled in the Paris Conservatory when he was nine years old.This was a special exception arranged by his uncle who taught at theConservatory, since Bizet was still a year younger than the minimum agerequirement. Here he studied piano, organ, singing, harp, strings, woodwinds,and composition. His instructors were the composers Charles Gounod, who isknown for his opera Faust, and who is considered the greatest musical influencein Bizets life. And Jacque Halevy, who wrote the opera LaJuive, is alsoconsidered an important musical influence. He had a unique, unstructuredteaching style. Halevy would listen to and correct his students but he wouldnever require them to do any specific types of composition. This was to affectBizet throughout his life as he would be known to start and abandon work afterwork. This was blamed directly on Halevys lack of discipline. At age fifteen,Halevy tried to convince Bizet to go and compete for the Prix de Rome. Bizetrefused sighting his immaturity and need for additional background. During his time as a student he wrote Symphony in C Major (1855), whichwas not performed during Bizets lifetime, but from its fir st performance in1935 it has become an established symphony in a standard repertoire.

Carl Gustav Jung - Primer of Jungian Psychology :: Biographies

Carl Gustav Jung - Primer of Jungian Psychology Carl Gustav Jung (1875-1961) was a tidings of a minister in Switzerland. Hewas born on July 26, in the small village of Kesswil on Lake Constance. Hewas named after his grandfather, a professor of medicine at the Universityof Basel. He was the oldest child and only surviving son of a Swiss Reformpastor. Two brothers died in infancy before Jung was born. Jungs motherwas a neurotic and often fought with his father. Father was usually lonelyand real irritable. When the child could not take his mothers depressionsand his parents fights, he sought refuge in the attic, where he playedwith a wooden mannikin. Carl was exposed to death early in life, since hisfather was a minister and attended many funerals, taking his son with him.Also, Jung saw many fishermen get killed in the waterfalls and also manypigs get slaughtered. When he was eleven, he went to a school in Basel, metmany rich people and realized that he was poor, compared t o them. He likedto read very much right(prenominal) of class and detested math and physical educationclasses. Actually, gym class used to give him fainting spells (neurosis)and his father worried that Jung wouldnt make a good aliveness because of hisspells. After Carl found out about his fathers concern, the faintssuddenly stopped, and Carl became much more studious. He had to conclude his profession. His choices included archeology,history, medicine, and philosophy. He decided to go into medicine, partlybecause of his grandfather. Carl went to the University of Basel and hadto decide then what field of medicine he was going to go into. Afterreading a book on psychopathology, he decided that this was the field for him,although psychiatry was not a respectable field at the time. Jung becamean assistant at the Burgholzli Mental hospital in Zurich, a famous medicalhospital. He study under Eugen Bleuler, who was a famous psychiatristwho defined schizophrenia. Jung was als o influenced by Freud with whom helater became good friends. Freud called him his crown-prince. Theirrelationship ended when Jung wrote a book called Symbols ofTransformation. Jung disagreed with Freuds ingrained idea that a symbolis a disguised representation of a repressed wish. I will go into thatlater. After splitting up with Freud, Jung had a 2 year period of non-productivity, but then he came out with his Psychological Types, a famous

Allen Ginsbergs Howl :: essays papers

The pulsation Movement in modern literature has become an important periodin the history of literature and society in America. Incorporatinginfluences such as jazz, art, literature, philosophy, and religion, the stun writers created a new and prophetic vision of modern life andchanged the way an inviolate generation of people see the world. Thatgeneration is now aging and its typical voices are becoming lostto eternity, but the message is alive and well. The bothers make up foreveraltered the nature of American consciousness.The impact of the Beats would for sure not have been as universal orinfluential if not for the pen of one meter Howl by AllenGinsbergI saw the silk hat minds of my generation destroyed by madness, starving hysterical naked, dragging themselves through the black streets at dawn looking for an angry fix, angelheaded hipsters burning for the antiquated heavenly connection to the starry dynamo in the machinery of night.(1-3)These lines, perhaps the mos t well know in 20th century poetry, serveas a thematic statement for a poem that offers a new way of thinking, a thought of hope of escape from the Molochs of society. The story of thepoems history serves well as an story of the birth of the BeatGeneration. Ginsbergs life leading up to the writing of Howl, theactual establishment of the poem, its legendary first reading, and theaftermath of its public debut all work up prominently into the history ofthe literary movement. One can understand the impact of the poem on theBeat Generation by studying not but the chronology of its past, but itsintricate and unique structure as well as its themes and ultimatemessage. Following is an examination of the poem as the greatexpression of Beat defiance, beginning with a short history of the poem. Ginsbergs Beat career began at capital of South Carolina University in 1943 where hemet Jack Kerouac, William S. Burroughs, Neal Cassidy and others. Thisgroup of writers would remain life-long friends of Ginsberg andinfluence him in myriad ways. The history of Howl, however, begins in1953 after Ginsbergs move to San Francisco in search of poeticalinspiration. Having moved away from the camaraderie of his group of NewYork friends, Ginsberg began to feel garbled and depressed. Ginsbergknew he was at a crossroads in his art between his apprenticeship toacademic models of literature (mentor William Carlos Williamsspecifically), and breaking through to a personal voice which could peachof experience beyond the bounds of what was permissible - by 50sAllen Ginsbergs Howl essays papersThe Beat Movement in modern literature has become an important periodin the history of literature and society in America. Incorporatinginfluences such as jazz, art, literature, philosophy, and religion, theBeat writers created a new and prophetic vision of modern life andchanged the way an entire generation of people see the world. Thatgeneration is now aging and its representative voices are becoming lostto eternity, but the message is alive and well. The Beats have foreveraltered the nature of American consciousness.The impact of the Beats would certainly not have been as universal orinfluential if not for the writing of one poem Howl by AllenGinsbergI saw the best minds of my generation destroyed by madness, starving hysterical naked, dragging themselves through the negro streets at dawn looking for an angry fix, angelheaded hipsters burning for the ancient heavenly connection to the starry dynamo in the machinery of night.(1-3)These lines, perhaps the most well known in 20th century poetry, serveas a thematic statement for a poem that offers a new way of thinking, asense of hope of escape from the Molochs of society. The story of thepoems history serves well as an account of the birth of the BeatGeneration. Ginsbergs life leading up to the writing of Howl, theactual creation of the poem, its legendary first reading, and theaftermath of its public debut all f igure prominently into the history ofthe literary movement. One can understand the impact of the poem on theBeat Generation by studying not only the chronology of its past, but itsintricate and unique structure as well as its themes and ultimatemessage. Following is an examination of the poem as the greatexpression of Beat defiance, beginning with a short history of the poem. Ginsbergs Beat career began at Columbia University in 1943 where hemet Jack Kerouac, William S. Burroughs, Neal Cassidy and others. Thisgroup of writers would remain life-long friends of Ginsberg andinfluence him in myriad ways. The history of Howl, however, begins in1953 after Ginsbergs move to San Francisco in search of poeticinspiration. Having moved away from the camaraderie of his group of NewYork friends, Ginsberg began to feel dislocated and depressed. Ginsbergknew he was at a crossroads in his art between his apprenticeship toacademic models of literature (mentor William Carlos Williamsspecificall y), and breaking through to a personal voice which could singof experience beyond the bounds of what was permissible - by 50s